| Module 1 - Introduction to Packet Voice Technologies |
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• Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality |
| Module 2 - Analog and Digital Voice Connections |
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• Describe two methods of call control used on voice and data networks and provide one example of a protocol for each |
| Module 3 - Configuring Voice Interfaces |
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• List at least five components or capabilities that are required to provide integrated voice and data services in campus LAN, enterprise, and service provider environments |
| Module 4 - Voice Dial Peers |
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• Select the appropriate analog voice connection to a Cisco device given the types of analog connections and their susceptibility to line quality problems |
| Module 5 - Voice over IP Signaling and Call Control |
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• Describe the appropriate signaling method to deploy in a telephony system given the type of signaling: between PBXs; between PBXs and central offices; or specialized, such as ISDN |
| Module 6 - Improving and Maintaining Voice Quality |
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• Determine the QoS policies in effect in an established network
• Describe the various QoS methods available and their effect on network traffic flows
• Identify common problems associated with voice echo |
| Module 7 - Applying Troubleshooting Methods |
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• Apply effective troubleshooting methods to resolve issues in complex IPT networks |
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